Frequently Asked Questions
Everything you need to know before booking your first treatment.
What does the therapist bring?
Professional massage table, high-quality oils, fresh towels, and optional music. You only need to provide a calm space (about 3 m2).
What do I need to have at home?
Just a quiet, warm space with enough room to set up the table. Dim lighting and privacy are ideal — we bring everything else.
What is the hygiene protocol?
Every therapist uses sanitized tables, fresh linens per session, and washes hands before and after. Oils are single-use from sealed dispensers.
Can I pay in cash?
Payment is processed online during booking to reserve your session. In-person cash is not required and not accepted.
How far in advance do I need to book?
Book at least 3 hours before your preferred time. For weekends and evenings, 24 hours ahead guarantees better availability.
What is your cancellation policy?
Free cancellation up to 4 hours before the session. Cancellations within 4 hours are charged 50%. No-shows are charged in full.
Will I get the same therapist if I rebook?
Yes — you can favorite a therapist in your account and book them directly, subject to their availability.
What if I am not satisfied?
Tell us within 48 hours at hello@simlev.space. We will offer a free follow-up session with a different therapist, or a refund.
How do gift cards work?
Purchase a gift card on our Gift page. The recipient receives a PDF by email with a unique code valid for 12 months.
Can I book for someone else?
Yes — during booking, select Booking for someone else and enter their name and address.